Amtrak's Customer Experience: The Journey Management Framework
Amtrak's Customer Experience: The Journey Management Framework
AMTRAK @ INNOVATION
Service DesignJourney ManagementCX ImprovementSelected Work
Revitalizing Rail Heritage: Amtrak's Historic Station Innovation Challenge
Revitalizing Rail Heritage: Amtrak's Historic Station Innovation Challenge
AMTRAK @ INNOVATION
UX ResearchProject ManagementJourney ManagementSelected Work
A Path to Enterprise-Level Journey Management
A Path to Enterprise-Level Journey Management
NCR VOYIX
Service DesignUX/UIResearchPrototypingLXDJourney ManagementSelected Work
Watch Listen Learn: Fostering Productive Civic Discourse Through Innovative Game Design
Watch Listen Learn: Fostering Productive Civic Discourse Through Innovative Game Design
GRAD STUDIO PROJECT
Service DesignProject ManagementResearchUX/UIProduct StrategySelected Work
IMPERIUM: Empowering Users to Control and Quit Vaping
IMPERIUM: Empowering Users to Control and Quit Vaping
GRAD STUDIO PROJECT
ResearchProject ManagementPrototypingInteractive Product DesignUX/UI
Nurturing Relationships Through Digital Flora
Nurturing Relationships Through Digital Flora
GRAD STUDIO PROJECT
ResearchInteractive Product DesignPrototypingMechanical Engineering
Revolutionizing Field Inspections: Periscope App Redesign
Revolutionizing Field Inspections: Periscope App Redesign
NEW YORK AVE AGENCY
UX/UIResearchProduct StrategyPrototyping
User-Centric Design Meets Industry Transformation
User-Centric Design Meets Industry Transformation
NEW YORK AVE AGENCY
UX/UIPrototypingProduct StrategyResearchDesign SystemBrand
Plan País: Bridging Venezuelan Diaspora Through Digital Innovation
Plan País: Bridging Venezuelan Diaspora Through Digital Innovation
NEW YORK AVE AGENCY
UX/UIResearchProject Management
Immersive Virtual Campus: Bridging the COVID Gap
Immersive Virtual Campus: Bridging the COVID Gap
FREELANCE
ResearchAR/VRPost-Production
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