Company/Org
Amtrak @ Innovation Team
My Role
Service Design Intern
Team
Amtrak Innovation
Domain
Service DesignUX ResearchInnovationSelected Work
Worked With
CX Team, Accessibility Team, B/LV Amtrak passengers, Sustainability Team, Union Employees
Skills/Functions
Journey MappingJourney ManagementUX ResearchService Blueprints
Tools
FigmaUserTestingOtter.aiFigJamTheyDoMidJourney
Timeline
May 2023 - Nov 2023
Overview
My Time @ Amtrak
I had an incredible time learning and providing value to the Amtrak Innovation team.
My work is under NDA, so please reach out to me for more details.
Some things I’ve learned onboard:
Embracing Ambiguity
Being on an Innovation team at a company rich in history like Amtrak has allowed me to get comfortable with ambiguity. By asking the right questions
Understanding Project Scope
Everyone does a little bit of everything on the Innovation team, so making sure I understood the landscape and ecosystem before every new project was key in breaking down the problem in my own words. The more I continued to research and learn, the better I’ve gotten at narrowing down the project scope (of course, with a little help from my supervisor!)