Education
Georgia Institute of Technology
Master of Industrial Design (MID) — August 2021 - December 2024
Certifications: Management of Technology Certificate (Scheller College of Business)
Specializations: Service Design; Design Research; Strategy and Innovation
University of Florida
BS in Business Administration, Marketing — Aug 2011 - May 2016 BA in International Studies, LATAM — Aug 2011 - May 2016
Pontifícia Universidade Católica do Rio de Janeiro
Portuguese Language (ILR Level 3) — 2014
Work Experience
Graduate Research & Teaching Assistant
Georgia Institute of Technology, Atlanta, GA — Aug 2021 - Present
Skills: Design Research · Project Management · User-centered Design · Servant Leadership · Rapid Prototyping · Journey Mapping · Journey Management · Market Research · Figma (Software) · TheyDo (Journey Management Platform) · Qualtrics (Software)
Service Design & Innovation Intern
Amtrak, Atlanta, GA — May 2023 - Nov 2023
Skills: Customer Journey Mapping · Design Thinking · Journey Management · Customer Experience · Market Research · Critical Thinking · User-centered Design · Design Strategy · Research Documentation · Journey-Centric Framework · Figma (Software) · TheyDo (Journey Management Platform)
Experience (UX) Design & Strategy Intern
NCR Corporation, Atlanta, GA — May 2022 - Aug 2022
Skills: Facilitation · Customer Journey Mapping · Design Thinking · Journey Management · Customer Experience · Product Design · Competitive Analysis · UX Research · Workshop Facilitation · Project Documentation · Figma (Software) · TheyDo (Journey Management Platform)
Marketing Specialist
New York Ave, Deland, FL — Aug 2017 - Jul 2021
Skills: Marketing Strategy · Digital Strategy · Wireframes · Email Automation · Website Design · Information Architecture · Process Flow Documentation · Process Automation